Dearstill Support & Terms
Dearstill Support & Terms
Updated September 20, 2026.
Contact support
Email admin@owlworks.top. Include your iPhone model, iOS version, Dearstill version and steps to reproduce the issue. Do not send passwords or private library contents.
Common questions
Photos not appearing?
Open iPhone Settings → Apps → Dearstill → Photos and check access. Return to Settings & Privacy in Dearstill and refresh the library. You can also explore the bundled sample library.
Does the clean stack delete photos?
No. It stages your choices. Deleting requires your action and iOS confirmation. Recovery follows Apple's Photos → Recently Deleted rules. With iCloud Photos enabled, deletion may sync to other devices.
iCloud download unavailable?
Check your network and iCloud status, then retry later. Do not delete unavailable photos based only on suggestions.
Missing Pro access?
Use the Apple account that made the purchase and select Restore purchases in Settings & Privacy. Contact support if needed. Request refunds from Apple at reportaproblem.apple.com.
Terms of use
Only organize photos you are entitled to access. Automated tags and cleaning suggestions are assistance, not guarantees of accuracy or storage savings. You make the final decision. Check important photos and backups before deleting.
The app is licensed under Apple's standard End User License Agreement. Your statutory consumer rights are unaffected. Pro is a non-consumable one-time purchase; see Purchase Information.